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Knowledge of Medicare plans: This criterion will assess the agent\'s knowledge of the different Medicare plans and options available to customers. A rating of 1 would indicate poor knowledge, while a rating of 5 would indicate excellent knowledge.

Communication skills: This criterion will assess the agent\'s ability to clearly and effectively communicate with customers. A rating of 1 would indicate poor communication skills, while a rating of 5 would indicate excellent communication skills.

Customer service: This criterion will assess the agent\'s ability to provide friendly and helpful service to customers. A rating of 1 would indicate poor customer service, while a rating of 5 would indicate excellent customer service.

Responsiveness: This criterion will assess the agent\'s ability to respond promptly to customer inquiries and concerns. A rating of 1 would indicate poor responsiveness, while a rating of 5 would indicate excellent responsiveness.

Ability to Understand and Address customer needs: This criterion will assess the agent\'s ability to understand the customer\'s needs and provide suitable options or solutions. A rating of 1 would indicate poor ability, while a rating of 5 would indicate excellent ability.